Return Policy – Luxe Mega Bag
Thank you for shopping at Luxe Mega Bag! We take great pride in the quality of our bags, and your satisfaction is our top priority. Below is our return policy:
1. Return Policy
1.1 Return Conditions:
You can return your product within 14 days from the date of delivery.
The product must be in new condition, unused, and exactly as received.
The product must be in its original packaging, including all accessories and documentation.
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 7 days of delivery so we can resolve the issue promptly.
1.2 60-Day Warranty:
Every bag is covered by a 60-day warranty against manufacturing defects, including zippers, stitching, and materials.
If a defect appears during normal use, contact us with photos and we will send a free replacement — no return of the original item is required.
1.3 Exchanges:
The fastest way to get the item you want is to return the current item and place a new order once the return is approved.
For assistance, you can contact our customer service team at Care@luxemegabag.com.
1.4 Return Costs:
Return shipping costs, including VAT and customs fees, are the customer's responsibility.
We recommend using a trackable shipping service or purchasing shipping insurance.
If the package incurs customs duties, taxes, or additional fees upon arrival at our warehouse, the refund will be issued minus any extra costs charged to the company.
2. How to Return Your Order
2.1 Packing Your Return:
Ensure that all items are securely packed in their original packaging with all tags and accessories included.
Please include your order number, full name, and the email address used at checkout inside the package, so our warehouse can match it to your order.
We do not accept used or damaged products for return.
2.2 Return Steps:
Email us at Care@luxemegabag.com with the reason for your return.
Email subject: Return – [Your Order Number]
Send your package to our return address:
Luxe Mega Bag
5900 Noble Ave
Van Nuys, CA 91411
After shipping your package, send us the tracking number at Care@luxemegabag.com.
2.3 Refunds:
Once you ship your return, please allow up to 10 days for us to receive, inspect, and approve it.
If approved, we will issue a refund to your original payment method.
Depending on your bank or credit card provider, it may take a few additional days for the refund to appear in your account.
If 15 business days have passed since your return was approved and you have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns and refunds, feel free to reach out to us at:
Care@luxemegabag.com
We truly value your trust and will always do our best to ensure you love your Luxe Mega Bag experience.
Luxe Mega Bag – Quality, Service & a Seamless Shopping Experience.